Returns and Complaints


If the products does not fulfill the expectations, the buyer has the right to return delivered goods without giving the reason within 14 days from the date of delivering the products. The buyer is oblidged to make the official letter informing us about the return. The letter should be sent at: PARTNER ANRALLOGIN RAFAŁ KAMIŃSKI, Sopel 8, 98-400 Wieruszów or

The returned products must be brand new, in original packaging and cannot have any signs of assembly. The company reserves the right to refuse return when the item is damaged and has the signs of assembly.
The cost of delivery are covered by the customer unless the seller decided to cover these costs using the own transportation.
The seller return the money to the buyer withing 14 days after collecting the product in the form choosen by the buyer.


All of the offered furniture/ products come with maufacturer's guarantee for the period of 24 months.
The damaged should be reported via the complaint formular. The complaint form should be sent at at our address PARTNER ANRALLOGIN RAFAŁ KAMIŃSKI, Sopel 8, 98-400 Wieruszów or our email adddress:

The complaint form should inlcude::

  1. An accutare damage description with the marked elements that are damaged( their symbols form the assembly instructon e.g Living room furniture LOBO colour: whte/back gloss The front part of TV CABINET NO 6))
  2. Photos of damaged parts
  3. Order Number
  4. 4. Contact information

The supplier considers complaint within 14 days from the date of receiving the complaint form. In the case of lack of information from the suppier within 14 days the complaint is to be considerd to the benefit of the customer. The response regarding complaint is sent at the given address.
In the case of proved complaint, the customer can demand to make the product to be in the condition accord with the agreement, may demand repair ( free of charge), exchange for a new product or lowerng the price. The customer can back out of an agreement. The supplier is oblidged to give back the equivalent of the sum paid by the client.

© 2016